Last Updated: [17.06.2025]
At Navakart Store, we aim to ensure your satisfaction with every purchase. Please read our return and refund policy carefully.
Returns Eligibility
- Returns are accepted only if the product is defective, damaged, or incorrect at the time of delivery.
- You must notify us within 48 hours of receiving the product by emailing support@navakartstore.com with clear photos and order details.
- Returned items must be unused, in original packaging, and include all tags/accessories.
Return Shipping Costs
- If the return is approved due to damage, defect, or wrong item, we will bear the return shipping cost.
- If the return is due to any other reason, the customer is responsible for the return shipping cost.
Non-Returnable Items
- Products marked as non-returnable on the product page.
- Items damaged due to misuse, neglect, or improper handling.
Return Process
- Contact us with order details and photos.
- Once approved, we will arrange a return or provide return instructions.
- After inspection, we will process the refund or replacement accordingly.
Refunds
- Refunds will be processed to the original payment method within 5–7 business days after return approval.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
Cancellation Policy
Last Updated: [17.06.2025]
At Navakart Store, we understand that you may sometimes need to cancel an order.
Order Cancellations
- You can request cancellation before the order is dispatched.
- Once an order is shipped, it cannot be cancelled.
Refund for Cancellations
- If your order is successfully cancelled before dispatch, a full refund will be issued to your original payment method within 3–5 business days.
How to Cancel
To cancel an order, please contact us immediately with your order number at:
support@navakartstore.com