By registering as a vendor, you agree to the following terms:
Navakart Store operates under the following NIC codes:
1. Nature of Business
- NIC 47 – Retail Trade
- NIC 4791 – Retail Sale via Internet / E-commerce
- NIC 47911 – Retail Sale via E-commerce Portals
Vendors are the actual sellers of goods, and Navakart Store is a marketplace facilitator.
2. Vendor Registration Requirements
Vendor must provide:
- Full Name
- Phone Number
- Store Address
- Valid Government ID (Aadhaar/PAN)
- GST Number (if applicable)
- Bank Account Details (for payouts)
- KYC Documents
- Business Proof (if applicable)
Navakart Store reserves the right to verify or reject any vendor.
3. Product Compliance
Vendor is responsible for ensuring:
- Products are genuine and legal
- No counterfeit items
- No restricted items (alcohol, tobacco, explosives, drugs, etc.)
- Product images and descriptions are accurate
- MRP is followed where applicable
- Expiry dates are valid for consumables
Violation may lead to termination.
4. Commission Structure
Navakart Store charges commission based on product category (5%–15%).
Commission is deducted automatically from the vendor’s earnings after each successful order.
Vendors may view commission details in their vendor dashboard.
5. Order Processing
Vendor must:
- Pack orders securely
- Use only the shipping label provided by Navakart Store
- Hand over the parcel during Shiprocket pickup
- Dispatch within 1–3 days
- Respond to customer queries if required
Navakart Store may cancel orders if the vendor fails to dispatch on time.
6. Shipping & Delivery
All shipments must be processed strictly through Shiprocket, controlled by Navakart Store.
Vendor cannot use personal couriers.
Navakart Store tracks all deliveries.
7. Invoice Requirements
Vendor must upload and include an invoice in every parcel.
Invoice must contain:
- Vendor name
- Vendor GST (if applicable)
- Vendor address
- Product details and tax breakup
- Customer name
- Order ID
- Date
Navakart Store does not issue GST invoices.
8. Returns & Refunds
Vendor agrees to:
- Accept returns according to Navakart policy
- Replace or refund defective/damaged products
- Bear return shipping charges if defect is vendor’s fault
Refunds to customers are managed by Navakart Store.
9. Payouts
Vendor will receive payouts:
- Only after successful delivery
- After Navakart deducts commission
- Via bank transfer/UPI
- Typically within 2–7 working days
Payout may be held during disputes or return periods.
10. Fraud Prevention
Vendor accounts may be suspended for:
- Fake products
- Fake tracking
- Refusing courier pickup
- Misleading listings
- Misusing customer data
- Multiple fake accounts
- High return rate
11. Limitation of Liability
Navakart Store is not responsible for:
- Product defects
- Vendor GST compliance
- Vendor’s legal obligations
- Customer disputes caused by vendor negligence
12. Governing Law
This Agreement is governed under:
Jurisdiction: Rajahmundry Courts, Andhra Pradesh
13. Agreement Acceptance
By completing vendor registration and checking “I Agree”, the vendor verifies that they understand and accept all terms of this Agreement.