These Terms apply to every vendor selling on Navakart Store.
1. Eligibility
To register as a vendor, you must:
- Be 18+ years old
- Provide correct KYC documents
- Provide a valid pickup address
- Have a working phone number and email
2. Product Listings
Vendors must:
- Upload accurate product details
- Upload real product images
- Maintain correct stock
- Not sell illegal/restricted items
- Not mislead customers
3. Pricing
Vendor sets the price.
Price must include vendor’s GST component (if applicable).
4. Shipping
- All orders must be shipped via Shiprocket
- Vendor must pack safely
- Vendor must provide parcel during pickup
5. Order Time
Dispatch within:
- 1–2 days for ready stock items
- 3–5 days for made-to-order items
6. Invoices
Vendor must issue a legal invoice with every order.
Navakart Store cannot issue GST invoices.
7. Returns
Vendor must accept returns on:
- Wrong item sent
- Damaged item
- Defective item
- Missing items
8. Payouts
Vendor receives payout:
- After order is marked delivered
- After deduction of commission
- Through bank transfer
9. Account Suspension
Navakart Store may suspend or terminate vendors for:
- Fake products
- Delayed dispatch
- High return rate
- Cheating or fraud
- Poor customer service
- Violation of terms