By registering as a Seller, you agree to the following terms:

Navakart Store operates under the following NIC codes:

1. Nature of Business

• NIC 47 – Retail Trade
• NIC 4791 – Retail Sale via Internet / E-commerce
• NIC 47911 – Retail Sale via E-commerce Portals

Sellers are the actual sellers of goods, and Navakart Store is a marketplace facilitator.

2. Seller Registration Requirements

Seller must provide:

• Full Name
• Phone Number
• Store Address
• Valid Government ID (Aadhaar/PAN)
• GST Number (if applicable)
• Bank Account Details (for payouts)
• KYC Documents
• Business Proof (if applicable)

Navakart Store reserves the right to verify or reject any vendor.

3. Product Compliance

Seller is responsible for ensuring:

• Products are genuine and legal
• No counterfeit items
• Restricted items like(alcohol, tobacco, explosives, drugs, etc.) are Prohibited in Store
• Product images and descriptions are accurate
• MRP is followed where applicable
• Expiry dates are valid for consumables

Violation may lead to termination.

4. Commission Structure

Navakart Store charges commission based on product category (5%–15%).

Commission is deducted automatically from the vendor’s earnings after each successful order.

Sellers may view commission details in their vendor dashboard.

5. Order Processing

Seller must:

• Pack orders securely
• Use only the shipping label provided by Navakart Store
• Hand over the parcel during Shiprocket pickup
• Dispatch within 1–3 days
• Respond to customer queries if required

Navakart Store may cancel orders if the vendor fails to dispatch on time.

6. Shipping & Delivery

All shipments must be processed strictly through Shiprocket, controlled by Navakart Store.

Seller cannot use personal couriers.

Navakart Store tracks all deliveries.

7. Invoice Requirements

Seller must upload and include an invoice in every parcel.

Invoice must contain:

• Seller name
• Seller GST (if applicable)
• Seller address
• Product details and tax breakup
• Customer name
• Order ID
• Date

Navakart Store does not issue GST invoices.

8. Returns & Refunds

Seller agrees to:

• Accept returns according to Navakart policy
• Replace or refund defective/damaged products
• Bear return shipping charges if defect is vendor’s fault

Refunds to customers are managed by Navakart Store.

9. Payouts

Seller will receive payouts:

• Only after successful delivery
• Payouts after only Navakart deducts commission
• Via bank transfer/UPI
• Typically within 2–7 working days

Payout may be held during disputes or return periods.

10. Fraud Prevention

Seller accounts may be suspended for:

• Fake products
• Fake tracking
• Refusing courier pickup
• Misleading listings
• Misusing customer data
• Multiple fake accounts
• High return rate

11. Limitation of Liability

Navakart Store is not responsible for:

• Product defects
• Seller GST compliance
• Seller’s legal obligations
• Customer disputes caused by Seller negligence

12. Governing Law

This Agreement is governed under:

Jurisdiction: Rajahmundry Courts, Andhra Pradesh

13. Agreement Acceptance

By completing vendor registration and checking “I Agree”, the Seller verifies that they understand and accept all terms of this Agreement.