(Shipping, Return, Payment, Invoice Policies)

A) Shipping Policy

• Seller must pack product securely
• Ship only using Shiprocket
• Pickup failures may result in cancellation
• Vendor must keep ready stock
• Delay beyond 48 hours may result in auto-cancel

B) Return & Refund Policy

Returns accepted for:

• Damaged products
• Wrong product
• Defective product
• Missing items

Return shipping cost:

• If Seller fault → Seller bears it
• Customer remorse → customer bears it

Refund is processed by Navakart Store.

C) Payment & Payout Policy

• Customer pays Navakart Store
• Seller gets paid after delivery
• Commission is deducted automatically
• Payout via bank transfer
• Payout time: 2–7 days
• Payout may be held during disputes

D) Invoice Policy

• Sellers must upload invoice for each order
• Invoice must show Seller details
• GST mentioned only if Seller is GST registered
• Invoice must be placed inside parcel
• Seller is responsible for tax compliance