(Shipping, Return, Payment, Invoice Policies)
A) Shipping Policy
- Vendor must pack product securely
- Ship only using Shiprocket
- Pickup failures may result in cancellation
- Vendor must keep ready stock
- Delay beyond 48 hours may result in auto-cancel
B) Return & Refund Policy
Returns accepted for:
- Damaged products
- Wrong product
- Defective product
- Missing items
Return shipping cost:
- If vendor fault → vendor bears it
- Customer remorse → customer bears it
Refund is processed by Navakart Store.
C) Payment & Payout Policy
- Customer pays Navakart Store
- Vendor gets paid after delivery
- Commission is deducted automatically
- Payout via bank transfer
- Payout time: 2–7 days
- Payout may be held during disputes
D) Invoice Policy
- Vendors must upload invoice for each order
- Invoice must show vendor details
- GST mentioned only if vendor is GST registered
- Invoice must be placed inside parcel
- Vendor is responsible for tax compliance